Shipping
FOPPA ships your purchases in Italy and abroad via express courier DHL to ensure a fast and trackable service.
Prefer to pick up in person? You can choose free pickup at one of our OOF and FOPPA stores directly during checkout. The availability times are the same as those expected for home delivery and you'll receive a notification as soon as your order is ready for pickup.
Shipping Costs
Shipping costs vary based on the destination country and are indicated at checkout.
| Destination | Shipping Cost | Free Shipping |
| Italy | € 10 | From € 249 |
| European Union (excluding Italy) | € 20 | From € 249 |
| United Kingdom | £ 20 | From £ 249 |
| United States | $ 40 | From $ 349 |
| Australia | AUD 50 | From AUD 499 |
| Canada | CAD 50 | From CAD 499 |
| Other Non-EU Countries | $ 50 | From $ 499 |
Free shipping applies to orders that reach the indicated thresholds, calculated on the value of the products net of any discounts and promotions.
The available destinations can be viewed during checkout.
Any special conditions or changes in rates during promotional periods will be communicated on the site.
Free in-store pickup
You can choose to pick up your order for free at one of our OOF and FOPPA stores, selecting the option "In-store Pickup" during checkout.
Check the list of our stores to discover all the available sales points.
The expected times for in-store pickup are the same as those indicated for home delivery. The ordered products may need to be transferred from our e-commerce warehouse or from other sales points to the selected store for pickup.
In the product sheet of each item, you'll find a estimated delivery date, which also represents the indicative reference for the availability of the order at the chosen store. In case of purchase of multiple items, the order will be ready for pickup when all the products are available at the selected sales point.
You will receive a confirmation email when your order is actually ready for pickup. We invite you to wait for this notification before going to the store.
The in-store pickup service is completely free, regardless of the order amount.
Preparation and Delivery Times
In the product sheet of each item, you'll find a estimated delivery date, which indicates when we expect to deliver your order. This forecast takes into account:
- The warehouse where the product is available: the preparation times may vary depending whether the item is already available at our e-commerce warehouse or needs to be transferred from one of our stores.
- Transport times: the forecast is based on the timing normally taken by the courier DHL for the selected destination and on the shipping trends during the period.
For orders containing multiple products with differing availability times, shipping will be made when all items are ready, unless otherwise communicated. The overall delivery date will therefore take into account the item with the longest preparation times.
The indicated date is a forecast and does not constitute a guaranteed delivery deadline. The delivery may occur early or be delayed due to logistical unforeseen events, holidays, high order volume periods or operational issues of the courier, over which FOPPA has no direct control.
In case of problems with shipping, our Customer Service is available to provide assistance, in compliance with the rights provided by applicable law.
Shipping and Order Tracking
Once the availability of the ordered products is confirmed, you will receive an email with the tracking code (tracking number) for the DHL shipment.
If one or more items are at one of our stores, they will need to be transferred to the e-commerce warehouse before shipping. For this reason, tracking may not be immediately active.
When your order is actually handed over to DHL, you will receive a second confirmation email with the expected delivery date.
From that moment you can follow the status of the shipment and monitor updates directly on the official DHL website:
Tracking information may take a few hours to update.
Order Delivery
All orders are carefully prepared and packaged using appropriate packaging to protect the products during transport.
To facilitate delivery, we invite you to verify that the address, the name on the intercom, and the phone number provided at the time of the order are correct.
You can request delivery to an address different from the billing address by specifying it during checkout.
At the time of delivery, we invite you to check the integrity of the packaging. In the presence of visible damage or signs of tampering, we recommend accepting the package with reservation specifying the problem encountered, or refusing the delivery, promptly contacting our Customer Service.
Customs Duties and Import Taxes
For shipments to non-EU countries or territories subject to specific customs and tax regimes, customs duties, import taxes, or other charges provided by local regulations may apply.
These costs are not included in the price of the products or in the shipping costs and are the responsibility of the recipient.
We recommend checking for any applicable customs charges in your country before completing the purchase.
