Returns and Guarantees
Order Cancellation
You can cancel your order on your own before it is processed for shipping.
To do this, log in to your Customer Account and use the appropriate function, if available for the order in question.
Alternatively, you can contact our Customer Service at shop@foppa.it, indicating the order number.
Once the order has been processed or handed over to the courier, it may no longer be possible to cancel it.
In that case, you can still exercise your right of withdrawal according to the methods indicated below, in compliance with the applicable regulations.
Right of Withdrawal
If you purchase as a consumer, you have the right to withdraw from the contract within 14 calendar days, without having to provideany reason.
The period starts from the day when you, or a third party designated by you other than the carrier, take physical possession of the products. In the case of an order composed of multiple products delivered separately, the period starts from the day when the last product is received.
The 14 days include Saturdays, Sundays and public holidays. If the deadline coincides with a public holiday, the extensions provided by the current regulations apply.
After communicating your decision to withdraw, you have an additional 14 calendar days to return the products.
The right of withdrawal is reserved for consumers, that is, individuals who purchase for purposes unrelated to theirbusiness or professional activities. It does not apply to purchases made by companies orprofessionals for purposes related to their business.
How to request a return
To exercise the right of withdrawal, log in to your Customer Account, select the order in question and use the appropriateonline function, if available.
Alternatively, you can send an email to shop@foppa.it, indicating the order number, the products you wish to return and your explicit wish to withdraw from the contract.
You do not need to specify the reason for the return.
We will send you a confirmation of the receipt of the communication and, if necessary, the instructions to proceed with the return.
To meet the withdrawal deadline, it is sufficient to send the communication before the 14 days expire.
The products must then be returned within the next 14 days, according to the methods indicated below.
Conditions of returned products
You can try the eyeglasses to check the fit, features and functionality, to the extent necessary to evaluate them as you would in a physical store.
If you no longer have the original FOPPA packaging, you can use another cardboard packaging. Make sure the eyeglasses are packed carefully to avoid damage during shipping and remove any labels related to previous shipments.
You are requested to return the product clean and complete with the case and any accessories possibly included in the packaging, such as the optional bag, the microfiber cloth and the certificates.
You can handle and try the eyeglasses to the extent necessary to check their nature, features and functionality. Any scratches, damages or signs of use that go beyond what is necessary to carry out such verification may result in a reduction of the refund, proportional to the actual decrease in value of the product and within the limits provided by the applicable regulations.
Such circumstances do not automatically result in the loss of the right of withdrawal. The evaluation of any decrease in value will be made on a case-by-case basis, in compliance with the rights recognized to the consumer by law.
Return Shipping
After communicating the withdrawal, you have 14 calendar days to return the products purchased on foppa.it.
You can choose one of the following methods:
- ship the products via a courier of your choice;
- deliver them to a FOPPA or OOF store in Italy, according to the methods indicated below.
For returns made for reconsideration, the direct return shipping costs are your responsibility if you choose to ship via courier.
If you have received an incorrect product or need to return an item for a defect in conformity under the legal warranty, the necessary costs for the return are the responsibility of FOPPA, according to the provisions of the applicable regulations.
In these cases, contact our Customer Service before proceeding, to receive the necessary instructions.
1 - Shipping via courier
You can ship the products at your own expense, choosing freely the courier.
We invite you to make the shipping as soon as possible and, in any case, within 14 calendar days from the communication of withdrawal.
The deadline is met if you entrust the products to the courier before the 14 days expire, even if the delivery to FOPPA occurs later. For the calculation of the terms the provisions of the current regulations apply.
We recommend using a trackable shipping method and keeping the receipt until the refund is completed.
Return Address
PROGETTO 2017 S.r.l.
Via Lombardia SNC
24052 Azzano San Paolo (BG) Italy
For returns from non-EU countries, any customs duties, import taxes and customs clearance fees will be managed according to the applicable regulations and the conditions provided for the specific shipping.
For logistical and customs reasons, we invite you to make the return from the same country where the delivery took place. If this is not possible, please contact Customer Service in advance to receive the necessary instructions.
2. Delivery to a FOPPA or OOF store
You can return the products purchased on foppa.it by delivering them directly to a FOPPA or OOF store in Italy, within 14 calendar days from the communication of withdrawal.
The return service in store is available. At the moment, however, the stores cannot directly process the refund nor manage the replacement of the product.
Once delivered, the product will be taken care of according to the procedures provided by FOPPA and initiated for verification and management of the refund.
The refund will be made subsequently through the methods indicated in the section dedicated to refunds, in compliance with the terms and conditions provided by the applicable regulations.
We are working to further integrate the online shopping experience with that in our stores.
We will update this section if new operating methods for managing refunds and exchanges directly in stores are introduced.
Refunds
In the case of exercising the right of withdrawal, FOPPA will refund all payments received for the returned products, including any standard delivery charges, within the terms provided by the applicable regulations.
The refund will be made without undue delay and, in any case, within 14 calendar days from the moment when FOPPA is informed of your decision to withdraw from the contract.
Once the products are received, FOPPA will proceed to verify their condition. Any decrease in value will be assessed in the cases and within the limits provided by the applicable regulations. The refund will be made using, as a rule, the same payment method used for the initial transaction, unless otherwise agreed with you and provided that no additional costs are incurred.
The actual crediting times depend on the banking circuit or the payment provider and may take additional working days. For credit cards, the crediting may generally take from 5 to 10 working days from the issueof the refund, depending on the issuing institution.
In the case of withdrawal from the entire order, the initial standard delivery charges will also be refunded.
In the case of partial withdrawal, the initial delivery charges will generally not be refunded, unless the cases provided by the applicable regulations.
The refund will be processed in the currency of the original transaction. Any differences due to exchange rates or fees applied by payment institutions will be subject to the conditions of the related services, without prejudice to the irrevocable rights of the consumer.
For more details, please refer to the Terms and Conditions of sale.
Exchanges
Currently, we do not make direct exchanges for personal needs.
If you want a different product or want to change color or model, you can return the received item according to thewithdrawal procedure and, subsequently, place a new order.
All rights provided by the legal warranty of conformity in case of product defects remain unaffected.
Authenticity of products
FOPPA guarantees the authenticity of all the products sold.
All items are original and are shipped complete with the case, accessories and packaging provided for the product by the respective manufacturer. Any certificates of authenticity are provided where required or available.
Legal warranty of products
All new products purchased by consumers are covered by the legal warranty of conformity provided by the Consumer Code, lasting two years from delivery, without prejudice to any further rights recognized by the applicable regulations.
The legal warranty protects the consumer in case of defects of conformity of the product with respect to the sales contract.
In the presence of a defect of conformity, the consumer has the right, in the cases and under the conditions provided by law, to restore the conformity of the product through repair or replacement, at no cost.
When the conditions provided by the applicable regulations are met, the consumer may also be entitled to a proportional reduction in the price or to the termination of the contract.
To report a defect, contact shop@foppa.it, indicating the order number and a description of the problem. To facilitate the management of the request, we may ask for photographs of the product or further useful information to assess the reported defect.
The costs necessary for the application of the remedies provided by the legal warranty are the responsibility of FOPPA, according to what is established by the current regulations.
The legal warranty provided for consumers does not apply to purchases made in the context of business or professional activities. For professional purchases, the provisions of the Civil Code and the relevant contractual conditions apply.
For more information on coverage, exclusions and application methods of the warranty, please refer to the Terms and Conditions of sale.
Damages and issues at delivery
We invite you to check the products at the time of delivery and to contact us promptly at shop@foppa.it if an item is d damaged, incomplete or different from what was ordered.
To facilitate the management of the report, we may request photographs of the product, the packaging or further useful information.
The failure to report the problem immediately does not prejudice the rights recognized to the consumer by the legal warranty of conformity, within the limits and according to the conditions provided by the applicable regulations.
Contacts
For further information on cancellations, returns, refunds and warranties, you can contact our Customer Service at shop@foppa.it
