Assistance

E-Commerce Support

Ottica Foppa guarantees customer assistance through Customer Care, from Monday to Friday from 9.00 to 18.00, through the email service shop@foppa.it.
Inquiries sent over the weekend will be answered within 48 hours.

Shipments.

SHIPPING COST

ITALY

Free

EUROPE

25.00 €

REST OF THE WORLD

50.00 €

For products available in stock shipments are usually processed within 24-48 hours of receipt of the payment (except for special periods, holidays, etc. which will still be reported at the time of the order).

We guarantee delivery within 3-4 working daysfrom the order and related payment (unless otherwise indicated at the time of ordering).

Some products may not be temporarily available at our warehouse: in this case you will be asked to enter a pre-order. The delivery times of a product in pre-order are generally between 5-7 working days. If the delivery times are extended, you will be contacted by our staff: in this case you can opt for the refund of the product in pre-order or wait for delivery.

To offer you the best service and ensure fast shipping, we have chosen the DHL Courier

Shipping costs vary depending on the type of shipment and destination: we guarantee free shipping on all orders with delivery to Italy. For other countries, shipping costs will be automatically calculated at checkout.

The ordered goods are prepared with care, using proper packaging. Incase of breakage or tampering with the package we invite you not to accept the deliveryand to contact us immediately. It is possible to send your purchases to an address other than your residence: simply report it at the time of order by filling in the appropriate section.

We warn that the DHL courier, by internal regulations, cannot leave the packages unattended at the entrance of your home.

For a better service we recommend you to report in the appropriate field any communications for the courier, such as presence on the intercom of names different from the one used for the order, authorization to pick up in case of concierge service, preferential time slots for delivery such as morning / afternoon / lunch times (which, however, cannot be guaranteed) and to provide a telephone number at which the courier can trace you in case of difficulty in delivery.

Shipments can be monitored after 24 from the notification of shipment. Tracking is sent automatically by the DHL server, which will send its shipping code every night after 9 pm.

You can know the status of the shipment by entering the tracking number on the official DHL website https://www.dhl.com/it-it/home.html

Right of Withdrawal.

RETURN POLICY

RIGHT OF WITHDRAWAL D.LGS. N.21 OF 21 FEBRUARY 2014

The customer (consumer), who has purchased products through this store, has the right to withdraw from the contract, without any penalty and without specifying the reason, within the deadline of 14 (fourteen) solar days. The 14 days shall begin from the day of conclusion of the contract or from the day of delivery of the goods.

This right is reserved exclusively for natural persons (consumers), so it cannot be exercised by legal persons and natural persons acting for purposes related to the professional activity carried out.
In order to exercise the right of withdrawal, the customer must:

  • Return the healthy products. The products must not have been damaged or altered or used. The cases, boxes and any accessories attached are to be considered an integral part of the product, as well as all the attached documentation (guarantees, etc.)
  • Return the goods, using a carrier of your choice and at your exclusive expense, at Ottica Foppa Srl via Roma 18 24050 Grassobbio – Bergamo. The customer, once the withdrawal has been exercised, has the obligation, within 14 days, to return the goods purchased and no longer wanted.
  • In case of exercise of the right of withdrawal, the seller, having received the goods, checked that the same is intact, complete with all its parts, with the original packaging completely intact and without any damage, will refund to the customer the amount paid, excluding the expenses directed to the return of the goods, in the shortest possible time and, in any case, within thirty days from the date on which the seller became aware of the exercise of the right of withdrawal by the customer. The seller will refund the customer the amount paid in the following ways: bank transfer; PayPal refund; or other method agreed and confirmed with the customer himself. In case of partial withdrawal for the purchase of several products, transport costs will not be refunded. The currency date of the refunded amount will be the same as the charge.

RETURN INSTRUCTIONS

The Consumer has the right to withdraw from the contract remotely without any penalty and without communicating the reason within the 14-day period starting from the day of receipt of the goods certified by the coupon signed to the courier

  1. The right of withdrawal is exercised by sending, within the expected period referred to in point 1, a written communication by registered letter A/R to be sent to:
    Ottica Foppa Srl
    Via Roma, 18
    24050 Grassobbio (BG)

The following information must be found in the text of this communication:

    • Customer’s first and last name
    • Address
    • Reference to the transport document number
    • The desire to withdraw from the purchase
    • Description of the returned asset and its amount paid.

This communication may also be sent by telegram (035 525003) or e-mail (shop@foppa.it) within the same period, provided that it is confirmed by registered letter A/R within the next 48 hours. Once received, Ottica Foppa Srl will provide a number of NAR (return authorization number) that the Customer must indicate as the reason for the transport of the goods he intends to return.

  1. The purchased property for which you intend to take advantage of the right of withdrawal must be intact, in perfect condition and returned in the complete original packaging in all its part. The customer has the obligation, once the right of withdrawal has been expressed, to return the goods purchased and no longer wanted within 14 days.
  2. According to the law, the shipping costs related to the return of the goods are borne by the Customer, under whom the complete responsibility falls until the certificate of receipt and /or its headquarters by Ottica Foppa Srl, which will not be liable in any way for any damage, theft or loss for unreassured returned shipments. The shipment of the return asset must arrive complete with a return authorization number and/or the headquarters of Ottica Foppa Srl within 14 days from the communication of the return authorization number; otherwise the shipment will be declined.
    Upon arrival the goods will be examined to assess any damage. If the lack of the condition of integrity of the returned property is recognized, the right of withdrawal totally lapses and Ottica Foppa Srl will return to the sender the purchased asset by charging the same the shipping costs incurred for the new shipment.
    If the goods have suffered damage during transport, Ottica Foppa Srl will promptly notify the Customer to allow him to make a timely complaint against the courier he has chosen and obtain a refund of the value of the goods (if insured).
    In this case the product will be made available to the Customer for its return and at the same time the withdrawal request will be cancelled, since our company can no longer dispose of the product.

REFUNDS

If the right of withdrawal is exercised in accordance with the provisions of Legislative Decree. n.21 of February 21, 2014 referred to in the previous points, Ottica Foppa Srl will refund the sum paid by the Customer for the returned good. This refund will take place in the shortest possible time and in any case no later than 30 days from the date of receipt of the returned good. We inform our customers that the refund will take place in the same payment method that they used at the time of purchase:
– Credit to the current account in case of payment by bank transfer
– Transfer of the transaction in case of payment by credit card. We therefore invite the kind Customers to indicate the bank details directly on the withdrawal notice at the time of sending the same by registered mail A/R in order to speed up the practice of reimbursement.

We remind our customers that since 1 January 2008, in accordance with European interbank directives, it has been mandatory to use the IBAN code also for national transfers. Therefore it will be necessary to communicate the aforementioned IBAN code in order to obtain a refund of the sums paid.

Payments.

CREDIT CARD

You can make purchases using the following credit or debit cards:

  • Visa
  • Mastercard
  • American Express

PAY PAL

Sending a payment with a PayPal is secure and immediate and is made on secure servers of PayPal. PayPal, offers a system of online micropayments by credit card, acting as an intermediary between the user and the recipient of the payment.

With more than 100 million accounts worldwide, PayPal offers the customer the security that their card data does not come into the possession of the counterparty: their data is entered only once, and from that moment it is enough to access their account to make payments.

With PayPal you can pay for your purchases by associating your account with a Visa, Visa Electron and MasterCard credit card (or rechargeable prepaid card), or by using your balance. Registration is free and fast; you only need an email address, which will also be used to notify each transaction.

From today you can also pay with PayPal even without registering an account. Payments with VISA, VISA ELECTRON, MASTERCARD, AURA CARD credit cards are accepted. To proceed with the payment by credit card despite not having a PayPal account, when confirming the order, select the credit card payment method with PayPal and then, when you are directed to the payment page on the PayPal website, follow the link “Continue”.

BANK TRANSFER

The time for receiving a payment by bank transfer is from 2 to 5 days.
Please make a bank transfer in the name of:

Ottica Foppa S.R.L.
Banca della Bergamasca Credito Cooperativo S.c.a.r.l.
IBAN:
IT81A0894053120000000153421
Swift/BIC: ICRAITRRQ40

Please indicate the order number in the reason for the transfer.

The goods will be secluded pending the transfer and will be shipped only after the amount has been credited to our bank account. The customer is required to send a copy of the payment by e-mail to the shop@foppa.it address within 48 hours of receipt of the order confirmation.

Ottica Foppa will cancel the order after the failure to receive the proof of payment. Any bank and bank transfer charges will be borne by the customer.

CASH ON DELIVERY

You can pay for your order comfortably with cash on delivery of the courier. At the time of delivery it will be necessary to have the exact amount of the order indicated in the order confirmation e-mail available in cash; the courier cannot give rest and does not accept checks.

Authenticity.

Ottica Foppa Srl ensures the quality and authenticity of the products sold.

All products are shipped complete with original case.

All glasses are accompanied by the certificate of safety and quality provided for by European legislation (D.L. n°46 of 24/02/1997-D.M. n°180 of 04/05/1998), and where required by the certificate of authenticity and originality of the product issued by the manufacturer.

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